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For queries and help with your credit union accounts, loans and online banking services.
Monday - Thursday: 09:00 - 16:30
Friday: 09:00 - 16:00
For support with your Engage Card and associated online and mobile app.
Monday - Friday: 08:00 - 20:00
Saturday: 08:00 - 16:00
Community First Credit Union Limited
1 Main Street
Mexborough
S64 9LU
Complaints policy and procedure
Community First Credit Union Ltd is committed to providing a high quality, transparent and accessible service to everyone we deal with. In order to do this we need you to tell us when we get things wrong.
We want to help resolve your complaint as quickly as possible.
We handle any expression of dissatisfaction with our service which calls for a response as a complaint.
We listen to your complaints, treat them seriously, and learn from them so that we can continuously
improve our service.
Our policy covers complaints about:
Our standards for handling complaints
How to complain
If you wish to make a complaint, you can do so by email, telephone or letter. <Make a complaint>
If you are disabled, and need a reasonable adjustment to ensure you can register your complaint, you can contact us alternatively by: